Conditions of Use

Introduction

These Terms explain how you may use this website (the Site). References to the Site include the following website: https://www.halfordsbreakdowncover.com and all associated web pages.

Please read these Terms carefully before using the Site. By accessing, browsing or using the Site, you agree to comply with them. If you do not agree with or accept any of these Terms, you should stop using the Site immediately.

About Us

This website is maintained and updated by Call Assist Ltd on behalf of Halfords Limited.

Call Assist Ltd is registered in England and Wales under company number 03668383 with its registered off at  Axis Court, North Station Road, Colchester, Essex, CO1 1UX.

Call Assist Ltd is authorised and registered by the Financial Conduct Authority (Firm Ref No: 304838).

Where references are made to "we", "us" or "our" in these Terms, they refer to Halfords Limited, Call Assist Ltd and any relevant product provider or supplier where applicable.

Other Policies

Your use of this Site is also subject to our:

  • Privacy Policy
  • Cookie Policy

By using the Site, you acknowledge that have read and understood these policies.

Use of this Site

You may use this site only for lawful purposes and in accordance with these Terms.

You must not:

  • Use the Site in any way that breaches applicable laws or regulations.
  • Attempt to gain unauthorised access to the Site, its servers, or connected systems.
  • Introduce viruses, malware, or other harmful technology.
  • Interfere with the operation or security of the Site.
  • Use the Site for any fraudulent or unlawful activity.

We reserve the right to suspend or terminate access to the Site where we reasonably believe these Terms have been breached.

Information submitted through the Site

Where you submit information through this Site, you are responsible for ensuring that the information provided is accurate, complete and up to date.

We take appropriate technological and organisational measures to help protect information submitted through the Site.  However, no method of transmission over the internet or electronic storage can be guaranteed to be completely secure.  Accordingly, while we take reasonable steps to protect your information, we cannot guarantee the security of any information that you supply to us and therefore we cannot guarantee absolute security. 

Insurance Products and Services

Call Assist Ltd, in association with Halfords, arranges the sale and administration of breakdown cover products and associated services.

Breakdown cover and ancillary products offered through this Site are provided by insurers and product providers whose details are set out in the relevant policy documentation and product information.

The availability, scope and benefits of any product are subject to the terms, conditions, exclusions and limitations contained within the relevant policy documentation.

Copies of policy documentation are available online and upon request.

Eligibility

The products and services described on this Site are intended for UK residents ensuring private vehicles registered within Great Britain, Northern Ireland and the Isle of Man.

Products are not available to residents to the Channel Islands unless specifically stated otherwise.

By requesting a quotation or purchasing a product, you confirm that:

  • The vehicle is registered to a UK address (excluding the Channel Islands unless otherwise stated).
  • You are a UK resident; and
  • You will notify up promptly if you cease to be a UK resident or if the vehicle is no longer registered within the UK.
Commercial Use

Unless otherwise agreed in writing, this Site is provided for personal, non-commercial use only.

Any commercial use of the Site is prohibited without our prior written consent, except where expressly authorised under a contractual agreement with Call Assist Ltd and Halfords.

While we endeavour to ensure that the Information contained on the Site is accurate and up to date, you should independently verify any information before relying on it. If you wish to confirm any information provided on this Site, please contact us directly.

Intellectual Property Rights

All content on this Site, including text, graphics, logos, images, software, design elements and other materials, is protected by intellectual property rights owned by or licensed to Halfords, Call Assist Ltd or other rights holders.

Halfords and its logo are registered trademarks of Halfords.

You may:

  • Access and view content for your personal use.
  • Print or download extracts solely for obtaining quotations or purchasing products and services through the Site.

You may not reproduce, modify, distribute, publish, transmit, display, sell, licence or otherwise exploit any content from this Site without our prior written consent.

Availability of the Site

We do not guarantee that the Site, or any content on it, will always be available or uninterrupted.

We may suspend, withdraw, discontinue or change all or any part of the Site without notice where necessary for operational, legal, security or business reasons.

Accuracy of Information

We make reasonable efforts to ensure that information published on the Site is accurate and up to date.  However, the content is provided for general information purposes only and should not be relied upon as professional, legal financial or insurance advice.

We will aim to keep information accurate and current, we make no representations, warranties or guarantees, whether express or implied, regarding the accuracy, completeness or suitability of the information contained on the Site.

Limitation of Liability

Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for:

  • Death or personal injury caused by negligence.
  • Fraud or fraudulent misrepresentation; or
  • Any liability that cannot be excluded or limited under applicable law.

To the fullest extent permitted by law, we exclude liability for any loss or damage arising from the use of, inability to use, or reliance upon this Site and its content.

Links to Third-Party Websites

This Site may contain links to third-party websites for your convenience.

We do not control and are not responsible for the content, security, availability or privacy practices of third-party websites. Accessing such websites is at your own risk.

Changes to these Terms

We may update these Terms from time to time to reflect changes in law, regulation, business practices or Site functionality.

Any updates will be published on this Site and will take effect from the date of publication.

We recommend that you review these Terms periodically.

Force Majeure

We will not be liable for any failure or delay in performing our obligations under these Terms where such failure or delay results from events beyond our reasonable control, including but not limited to:

  • Natural disasters.
  • Fire, flood or severe weather.
  • War, terrorism or civil unrest.
  • Industrial disputes.
  • Failure of telecommunications or utility services.
  • Cyber incidents or malicious attacks.
  • Government action or restrictions.
Governing Law

These Terms and any dispute arising from them shall be governed by the laws of England and Wales.

If you are a consumer resident in another part of the United Kingdom, you may also benefit from any mandatory provisions of local law applicable to you.

The courts of England and Wales shall have jurisdiction except where applicable law provides otherwise.

Contact Us

If you have any questions regarding these Terms, please contact:

Call Assist Ltd
Axis Court
North Station Road
Colchester
Essex
CO1 1UX.

Telephone and contact details can be found on the Contact Us section of this Site.

Why Choose Halfords
400+ Recovery operators in our network
No excesses or call out charges
Multi Vehicle Cover discount
Cover for you or your vehicle
If you have bicycles we’ll cover them too
Set up & manage your cover online
82% of vehicles repaired at the roadside*
Complete Solution for Rescue, Repairs and Replacements
* Based on data for all recoveries made between October 2023 - September 2024.

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